Privacy Policy
At Ankely, we believe your personal information deserves the same level of care and protection as the products we create. This Privacy Policy describes how we gather, safeguard, and use your information when you interact with us—whether you’re browsing Ankely.com, creating an account, or placing an order.
By using our website, you agree to the practices outlined below.
1. Information We Collect
We collect information only when it serves a business purpose or enhances your experience. This may include:
1.1 Personal Details
Name, mailing and billing address, phone number, and email address.
1.2 Purchase & Transaction Data
Products ordered, shipping preferences, order history, partial payment details (full card numbers are never stored by Ankely).
1.3 Technical & Browsing Data
IP address, device type, operating system, browser version, session duration, referring URLs, and interactions such as clicks or pages viewed.
1.4 Account & Preference Information
If you create an account, we may store your password (encrypted), saved addresses, wishlist items, communication preferences, and past support requests.
1.5 Automatically Collected Behavioral Data
This includes shopping cart behavior, abandoned checkout signals, and how you navigate through our website. This data helps us personalize the shopping experience and improve usability.
1.6 User-Generated Content
Reviews, comments, uploaded images, or feedback submitted through forms or email.
2. How We Use Your Information
We use your information responsibly and only for purposes that support your experience or our legitimate business operations.
2.1 Order Fulfillment
Processing payments, arranging shipping, issuing confirmations, and handling returns or replacements.
2.2 Customer Support
Addressing questions, resolving issues, or providing tailored assistance via email or chat.
2.3 Website Optimization
Improving page speed, identifying technical issues, analyzing trends, and enhancing the overall shopping journey.
2.4 Personalization
Recommending products, remembering your preferences, and customizing offers based on browsing history.
2.5 Security & Fraud Prevention
Detecting suspicious behavior, verifying purchases, and preventing unauthorized activity.
2.6 Marketing & Communication
Sending promotional messages—only if you have opted in—related to new releases, exclusive offers, or brand news.
2.7 Compliance With Legal Obligations
Maintaining business records, tax documentation, and supporting regulatory audits.
3. Cookies, Pixels & Tracking Technologies
We use cookies and comparable tracking tools to improve performance and measure engagement.
3.1 Types of Cookies We Use
- Essential Cookies – Required for checkout and basic site functions.
- Analytics Cookies – Help us understand usage patterns and traffic sources.
- Preference Cookies – Remember your settings and items saved in your cart.
- Advertising Cookies – Deliver tailored ads and limit repetitive marketing.
3.2 Managing Cookies
You may adjust cookie preferences through your browser. Disabling essential cookies may impact site functionality or checkout performance.
4. When We Share Your Information
We share limited data only when necessary for business operations.
4.1 Service Providers
Such as payment gateways, shipping carriers, warehousing partners, fraud analysis tools, and email marketing platforms.
4.2 Business Operations & Analytics Tools
Partners who assist with site hosting, data analytics, customer support systems, and performance tracking.
4.3 Legal & Regulatory Bodies
If required to comply with a subpoena, court order, or other legal request.
4.4 Business Transfers
If Ankely undergoes a merger, acquisition, or partial asset sale, your information may be transferred as part of the transaction—under strict confidentiality conditions.
We do not sell or rent personal data.
5. Data Retention & Storage
5.1 Retention Periods
We keep your data only for as long as necessary to fulfill the purposes outlined in this policy. Retention time varies based on type:
- Order records: as required by tax and accounting laws
- Account information: until deletion is requested
- Marketing data: until you opt out
- Technical logs: limited time for security audits
5.2 Data Security
We implement industry-standard encryption, secure servers, and internal safeguards to protect your information from unauthorized access, alteration, or disclosure.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
6.1 Access Your Data
Request a copy of the personal information we hold.
6.2 Correct or Update Information
Fix inaccuracies or update outdated information.
6.3 Request Deletion
Ask us to erase your personal data, except when required for legal or operational reasons.
6.4 Restrict or Object to Processing
Control how your data is used for certain purposes.
6.5 Opt Out of Marketing
Unsubscribe at any time via the link in our emails.
6.6 GDPR (EU/UK) Rights
Includes data portability and the right to object to automated decision-making.
6.7 CCPA (California) Rights
Includes the right to know what data is collected, the right to request deletion, and the right to opt out of certain data sharing.
To exercise any rights, contact us at support@ankely.com.
7. Protection of Minors
Ankely does not knowingly collect or store information from individuals under 18.
If we become aware of such data, we will remove it promptly.
8. International Data Transfers
Our service providers may operate globally. When your data is processed outside your home country, we ensure appropriate safeguards are in place to maintain the same level of protection required by local laws.
9. Automated Decision-Making
We may use automated tools to identify potential fraud, personalize product recommendations, or monitor checkout irregularities. These processes do not produce legal or significant effects on you and are used solely to enhance security and user experience.
10. Third-Party Links & External Services
Our website may contain links to external sites.
We are not responsible for the privacy practices of these third-party platforms.
We encourage you to review their policies before interacting with them.
11. Changes to This Policy
This Privacy Policy may be updated occasionally to reflect changes in technology, legal requirements, or business practices.
Any revisions will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about how Ankely handles your data or wish to exercise your privacy rights, please reach out:
Email: support@ankely.com
Address: 1209 19th St NW, Washington, DC 20036 USA