Shipping Policy

At Ankely, we care about every step your order takes — from our hands to your home. Our goal is to make your shopping experience smooth, transparent, and worry-free.

1. Order Processing

  • Orders are processed Monday through Friday, excluding weekends and holidays.
  • Processing usually takes 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an order confirmation email once your purchase has been completed.

2. Estimated Delivery Times (after processing)

United States: 5–8 business days
Canada & Europe: 6–9 business days

Please note: Delivery times are estimates and may be affected by customs clearance, carrier delays, weather conditions, or peak seasons (e.g., Black Friday, Christmas).

3. Shipping Fees

  • Free U.S. shipping on orders over $49.
  • A flat $5.99 fee applies to U.S. orders below $49.
  • International shipping rates are calculated at checkout based on destination and order value.
  • Customs duties, import taxes, or local fees (if any) are the responsibility of the buyer.

4. Shipping Confirmation & Tracking

  • Once your order has shipped, you will receive an email confirmation with tracking details.
  • Tracking numbers typically become active within 24–48 hours after dispatch.
  • You can track your order via our Track Order page or through the carrier’s website.

5. Customs, Duties & Taxes

  • All orders are billed in U.S. Dollars (USD).
  • International shipments may be subject to customs duties, VAT, or additional charges imposed by the destination country.
  • These fees are not included in our product prices or shipping rates and must be paid by the customer.
  • Ankely is not responsible for delays or costs caused by customs clearance.

6. Wrong Address or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.
If an address is incorrect, incomplete, or undeliverable:

  • The package may be returned to us or lost.
  • Reshipping costs will be the responsibility of the customer.
  • Once an order has been shipped, we cannot change the delivery address.

7. Lost, Damaged, or Delayed Shipments

If your package is significantly delayed or lost in transit, please contact us at support@ankely.com.
If your order arrives damaged, please notify us within 7 days of delivery with photos of the packaging and product.

We will assist in locating the shipment and, if necessary, arrange a replacement or refund according to our Refund & Return Policy.

8. Shipping Restrictions

Some products may not be available for shipping to certain countries or regions due to legal, regulatory, or logistical restrictions.
If we cannot ship to your destination, we will notify you immediately and issue a full refund.

9. Contact Us

If you have any questions regarding shipping, tracking, or delivery, we’re here to help:

Email: support@ankely.com