FAQs
1. How can I place an order?
Simply browse our products, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details. You’ll receive a confirmation email once your order is placed.
2. What payment methods do you accept?
We accept major credit & debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. For more details, please see our Payment Methods page.
3. Do you ship worldwide?
Yes! We ship to most countries worldwide. Delivery times and costs may vary depending on your location. Please check our Shipping Policy for details.
4. How long does delivery take?
- Standard Shipping: 7–15 business days
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Express Shipping (if available): 5–10 business days
Please note: delivery times may be affected by customs clearance or unexpected delays.
5. How can I track my order?
Once your order ships, you’ll receive an email with a tracking link. It may take 1–3 business days for tracking information to update.
6. Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make changes, please contact us at support@ankely.com within 12 hours of placing your order. After this window, we may not be able to modify or cancel the order.
7. What is your return & refund policy?
We offer a 30-day refund/replacement guarantee for eligible items. For full details, please visit our Replacement & Refund Policy.
8. What if my item arrives damaged or defective?
Please email us at support@ankely.com with your order number and clear photos/video of the issue. Our support team will assist you with a replacement or refund.
9. Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, VAT, or import taxes depending on your country’s regulations. These charges are the responsibility of the buyer.
10. How can I contact you?
For any inquiries, please reach out to us at: support@ankely.com